We cover an area from Alnwick in the north, Hexham to the west, Darlington to the south and to the east, then over to North Shields, South Shields & Seaham at the coast. Our office is located in Jesmond, if we don’t have that perfect property immediately, you can join our mailing list to be kept up to date on new properties coming to market that match your criteria in an instant via SMS and email.
Once we’ve established your criteria and requirements, we’ll match you to our database to see if we have any suitable properties. If a property is tenanted, generally we need to give 24 hours’ notice to book a viewing and this can be done at a time to accommodate you (click here to view our opening hours) and our lettings staff can often view out of hours to meet your needs. Once you’ve found a suitable property, we will liaise with the landlord to agree the terms of the tenancy on your behalf. We pre-agree everything in writing for you and our landlords sign to accept the conditions. This will include things such as the tenancy start date, the rent, the damage deposit, any special conditions such as decoration, removal of furniture, pets, etc. At this stage you pay a holding deposit to secure the property, which comes off the balance payment prior to moving in and we begin the application process. Our Admin team will then guide you through the letting process from providing you with detailed updates on your application, explaining and assisting with any legal questions you may have and giving you the flexibility to sign a tenancy agreement electronically from anywhere in the world. You can even organise all of this from many miles away within the click of a button.
Referencing may be carried out by Acorn Properties or a third party referencing specialist. Dependent on the arrangement with the owner of the property you have chosen, we may obtain credit checks, income references and income references on tenants and guarantors. In the event that you require a guarantor, but you are unable to supply one, we will request that the rent is paid in full for the term of the tenancy. This will always be done with agreement from the landlord. Once references are received and are deemed as satisfactory, the tenancy agreement will be produced and emailed to all parties for signing.
We work with a third party company who specialise in providing all-inclusive bills packages; if this is something that you are interested in receiving a quote for, please get in touch with our office and we’ll arrange this for you.
During the process and provided your application has been successful, we will have been organising the check in on your behalf. Normally keys are collected from our office, where you will be given a check-in pack giving you useful information about the property as well as the legally compliant documentation. If you are moving into a managed property you will be given a detailed inventory, EPC, CP12, HMO (if applicable) manuals and contact information. If you are moving into a tenant find only property, then this information should be given to you from the landlord. Our property management department is there to look after you and help you with any concerns you may have.
Whether you’re in a managed or tenant find property, if you have any issues, we are always here to listen and assist or point you in the right direction.