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Property Management

If you don't want to be bothered with the day-to-day management of the property, we can organise that too.

We can tailor our service to match your requirements, whether you want to be kept in the loop at each stage or just want to receive our quarterly management reports, the choice is yours.

Using some of the best technology in the marketplace, we try to keep tasks simple. We have cloud based software that is fully protected and simple to access. We offer a landlord login so you can view your monthly statements, maintenance history and use an electronic signing facility, which allows you to sign a tenancy agreement at any time, from anywhere in the world in an instant.

Referencing

Our referencing will either be carried out in-house or through a third party referencing specialist; who, depending on the service you choose, will obtain credit reports, previous landlord references (if applicable) and income references (if applicable) on all of prospective tenants/guarantors (unless you have instructed us otherwise).  In the event that the tenant requires a guarantor, but is unable to supply one (this is sometimes the case with overseas students and professionals), we will request that the rent is paid in full for the fixed term of the tenancy. This will only be done with the full agreement from the landlord. Once references are received and are deemed as satisfactory, the tenancy agreement will be produced and emailed to all parties for signing.

Rent & Deposit

Each tenant will be issued with a payment date, prior to the tenancy start date for the balance of the rent and damage deposit. For DPS protected deposits, we can do this for you free of charge if you supply us with your DPS landlord ID (this can be supplied above in the right-hand column). For other schemes we will require a copy of your deposit certificate. For all deposit handling we always issue the prescribed information on your behalf.

What level of service is right for me?

As a landlord, you want to rent your property out as quickly as possible and for the best price. You want to avoid empty periods and guarantee a regular income. Acorn offer three types of service; let only, letting and rent collection, full management. If you would like a copy of our terms of business or just a general chat, please contact the office on 0191 212 2020 or email enquiries@acornproperties.co.uk

Let Only Service

The primary aim of this level of service is to market and let the property on the landlord’s behalf, taking away the headache of viewings, paperwork and the initial setup.

  • Advertising your property via email marketing, our website, Rightmove, On the Market, Zoopla, social media outlets, to let board/ mesh window signs, our corporate links, partner agents, student specific websites and direct mail.
  • Advise and provide guidance on compliance relevant to lettings, valuations, refurbishments, schedule of condition and inventory’s, HMO’s, deposit legislation and Right to Rent checks when agreed.
  • Accompanied viewings as appropriate.
  • Agreement to let.
  • Tenant & Guarantor referencing taken including Right to Rent checks where appropriate.
  • Production of the tenancy agreement.
  • Provision of prescribed information for the tenancy deposit scheme.
  • Collect and forward initial rent.
  • Prepare check in documentation and arrange with tenant (s), including the collection of keys and move in information provided by the landlord.

Cost

Please refer to our Landlord Scale of Charges.

Letting and Rent Collection Service

This option includes the services in the ‘Let Only Service’ section in addition to;

  • Collect and forward rent received and provide a monthly statement.
  • Pursue non-payment of rent and provide advice on rent arrears actions.
  • Preparation of section 21 and 48 notices on behalf of the landlord.

Cost

Please refer to our Landlord Scale of Charges.

Full Management Service

This option includes the services in the ‘Let Only Service’ section in addition to;

  • Collect and forward rent received and provide a monthly statement.
  • Pursue non-payment of rent and provide advice on rent arrears actions.
  • Deduct management fee and other agreed works.
  • An annual or periodic statement for all property related financial transactions by request.
  • Periodic visits to update landlords on their properties with advice and recommendations for property repairs and upgrades.
  • Handling all routine and emergency maintenance issues, liaising with the landlord where appropriate and obtaining relevant quotes.  See the landlord scale of charges for costs of maintenance arrangement fees and major works fees.
  • Meter readings taken for utilities and relevant providers advised of changes.
  • Renewing of relevant certificates and carrying out checks including EPC, Gas Safety, Carbon Monoxide, HMO, electrical and Legionella.
  • Updating inventory and schedule of condition with photos, performing the check out and conducting reports.
  • Handling return of deposit and deposit disputes.
  • A regular statement showing all financial transactions, (including rent, fees, expenses etc.).
  • Advise on non-resident landlords and arrange HMRC deductions (if appropriate).
  • Preparation of section 21 and 48 notices on behalf of the landlord.
  • Liaise with solicitors on behalf of the landlord for any legal notices that required to be issued. i.e. Section 8 etc.
  • Out of Hours emergency care.
  • Renewing tenancies if and where appropriate and advising on rent increases.
  • Holding a set of keys throughout the term

Cost

Please refer to our Landlord Scale of Charges.

Jesmond Office

59 St George's Terrace, Newcastle, NE2 2SX

0191 212 2020

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