Property Management

If you don't want to be bothered with the day-to-day management of the property, we can organise all that out too.

We can tailor our service to match your requirements, whether you want to be kept in the loop at each stage or just want to receive our quarterly management reports, the choice is yours.

Using some of the best technology in the market place, we try and keep tasks simple. We have cloud based software that is fully protected and simple to access, we offer a landlord login so you can view your monthly statements, maintenance history and use an electronic signing facility, which allows you to sign a tenancy agree at anytime from anywhere in the world in an instant.

Referencing

We outsource all of our referencing to a company called Van Mildert; Van Mildert obtain credit reports, previous landlord references (if applicable) and income references (if applicable) on all of our tenants/ guarantors (unless you have instructed us otherwise). In the event that the tenant requires a guarantor, but is unable to supply one (this is sometimes the case with overseas students and professionals), we will request that the full rent is paid in full for the term of the tenancy. This will always and only be done only with full agreement from the landlord. Once references are received and are deemed as satisfactory, the tenancy agreement will be produced and emailed to all parties for signing.

Rent & Deposit

Each tenant will be issued with a payment date, prior to the tenancy start date for the balance of the rent and damage deposit. For DPS protected deposits, we can do this for you free of charge if you supply us with your DPS landlord ID (this can be supplied above in the right hand column). For other schemes we will require a copy of your deposit certificate. For all deposit handling we always issue the prescribed information on your behalf.

What level of service is right for me?

As a landlord, you want to rent your property out as quickly as possible and for the best price. You want to avoid empty periods and guarantee a regular income. Acorn offer three types of service; let only, rent collection, full management. If you would like a copy of our terms and conditions or just a general chat, please contact Louise Greetham on 0191 212 2020 or email louise@acornproperties.co.uk.

Let Only

The primary aim of this level of service is to market and let the property on the landlord’s behalf, taking away the headache of viewings, paperwork and initial set up.

  • Advertising your property via email marketing, our website, rightmove, on the market, social media, to let board/ mesh window signs, our corporate links, partner agents, student specific websites, direct mail, window signs.
  • Advise and provide guidance on compliance relevant to lettings, valuations, refurbishments, schedule of condition and inventory’s, HMOs, deposit legislation, right to rent checks when agreed.
  • Accompanied viewings as appropriate.
  • Confirmation of let
  • Tenancy & Guarantor referencing taken including right to rent where appropriate.
  • Production of tenancy agreement
  • Provision of prescribed information for the tenancy deposit scheme.
  • Collect and forward initial rent
  • Prepare check in documentation and arrange with tenants (s) including collection of keys and move in information provided by the landlord.

Cost

Cost of let only service 50% of a month’s rent plus VAT (minimum £300 plus VAT)
Cost of let only service for room in a shared house £200 plus VAT

Rent Collection

This option includes all of the services in the ‘let only’ section and in addition we offer;

  • Collect and forward the rent received with monthly statement.
  • Pursue non-payment of rent and provide advice on rent arrears actions
  • Preparation of section 21 and 48 notices on behalf of the landlord.

Cost

  • Cost of let only service 50% of a month’s rent plus VAT (minimum £300 plus VAT).
  • From month 2 onwards, a standing charge of 9% plus VAT per month of the rent due. (Minimum £60 plus VAT).

Fully Managed

This option includes all of the services in the ‘let only’ section and in addition we offer;

  • Collect and forward the rent received with monthly statement.
  • Pursue non-payment of rent and provide advice on rent arrears actions.
  • Deduct management fee and other works agreed.
  • An annual or periodic statement for all property related financial transactions by request.
  • Periodic visits to update landlords on their properties with advice and recommendations for property updates.
  • Handling all routine and emergency maintenance issues, liaising with the landlord where appropriate and obtaining relevant quotes. All work charged at cost with a 10% handling charge plus VAT.
  • Meter readings taken for utilities and relevant providers advised of changes.
  • Renewing of relevant certificates and carrying out checks including EPC, Gas Safety, Carbon Monoxide, HMO, electrical and Legionella.
  • Updating inventory and schedule of condition with photos, performing the check out and conducting reports.
  • Handling return of deposit and deposit disputes.
  • A regular statement showing all financial transactions, (including rent, fees, expenses etc.).
  • Advise on non-resident landlords and arrange HMRC deductions (if appropriate).
  • Preparation of section 21 and 48 notices on behalf of the landlord.
  • Liaise with solicitors on behalf of the landlord for any legal notices that required to be issued. i.e. Section 8 etc.
  • Out of Hours emergency care.
  • Renewing tenancies if and where appropriate advising on rent increases.
  • Holding a set of keys throughout the term

Cost

  • Cost for this service is 50% of the monthly rental amount plus VAT for the first tenancy then 25% thereafter.
  • 12.5% plus VAT per month of the rent due maintenance commission. (Minimum £60 plus VAT).
  • Houses in Multiple Occupancy (HMOs) 15% plus VAT per month of the rent due. (Minimum £60 plus VAT).
  • Multiple properties may be eligible for reduced management fee.

Jesmond Office

59 St George's Terrace, Newcastle, NE2 2SX

0191 212 2020

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Durham Office

6 Old Elvet, Durham, DH1 3HL

0191 212 6970

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