Coronavirus Update for Tenants

As you will no doubt be aware from the recent media coverage regarding Coronavirus, there is growing concern regarding the spread of the virus in the UK. With this in mind, if you have any of the symptoms, or have recently returned from any of the affected or high-risk areas stated, please can you contact us as we may have to restrict access to your property (e.g. viewings, property maintenance etc). May we also ask you not to come into the office for a period of 14 days after you started to feel unwell or have returned from any of the high risk affected areas. The majority of queries can be resolved either by telephone or email and many procedures such as document signing can be completed electronically.


Please contact the office if you have any issues with allowing viewings at your property or allowing any scheduled maintenance work to be carried out, we will gladly assist in with your concerns and help to rearrange at a more suitable time. Be advised though that we have instructed any of our contractors not to attend a property if they are showing any symptoms or have travelled back from any of the high risk affected areas.


Please be assured as a business Acorn Properties is doing everything we can to minimise any risk. Our office is deep cleaned on a regular basis, all of our staff are instructed to wash their hands regularly and there is also antibacterial gel around the office. Furthermore, all of our keys are sprayed with anti-bacterial disinfectant spray daily.


Please see the general UK Government advice below, for further information, see the following link:

The advice for anyone in any setting is to follow these main guidelines.

  1. If you have been in contact with someone with coronavirus or have returned from an affected area identified by the Chief Medical Officer as high risk and you are feeling unwell with a cough, difficulty breathing or fever, stay at home and use the NHS 111 online coronavirus service or call NHS 111.
  2. Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
  3. To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
  4. Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.

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Jesmond Office

59 St George's Terrace, Newcastle, NE2 2SX

0191 212 2020

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