Fees & Charges

Acorn is a well-established, fully accredited property letting specialist

Our business is built on communication, professionalism and integrity with the emphasis on finding the best property for you. Our client money protection policy ensures you are safe with us.

We cover a wide area of the North East to include: Newcastle City Centre & Suburbs; Coastal locations including Whitley Bay & Tynemouth; Northumberland to include as far as Lynemouth and Hexham, Gateshead , Sunderland and Durham.

When looking for a property we try to give you the best information including wherever possible photographs and floor plans of the properties we are marketing.

We can also provide you with the energy performance certificate which will give you an indication of how energy efficient the property is along with the current safety certificates, provided by us if your property is managed or by the landlord if they manage their own properties.

When you first contact us we will register your personal details and property requirements on our unique software. This ensures that any new property added to our database that matches your criteria during your search, is automatically sent to you. We aim to make life easy for you; we guide you through the whole letting process, step by step.

Tenant Fees

Admin fees
The term Admin fee includes the tenant’s share of setting up the tenancy.  For example, any initial viewings, correspondence (both written and verbal), any negotiations involved with the landlord, any advice given, and the production of the tenant’s share of the legally binding Assured Shorthold Tenancy documentation.  The receiving of all monies and the distribution of said monies to the landlord and other parties (such as protecting tenant’s money in tenancy deposit protection schemes etc.).  The distribution of prescribed information to tenants, guarantors and relevant persons. Right to rent checks, any involvement both written, verbal and financial with the tenant and or guarantor and or relevant person regarding the said tenancy.

For this service, we charge 60% of the monthly fee including VAT (charged at the current rate of 20%) with a minimum fee of £300 including VAT (some of this is paid as a reservation fee and balance paid before moving in). Existing tenants of Acorn or renewals for a property let through Acorn may be subject to discounted fees. Please ask one of our staff for more information.

A reference charge may apply
This will be no more than £30 including VAT per person for a standard non-contractual let. A contractual (company) reference is charged at £48 including VAT.

Damage deposit
This is usually equivalent to one months’ rent. Acorns preferred Deposit Protection Scheme is the DPS although individual landlord’s accounts may differ as there are several schemes available to use.

Landlord Fees

Chargeable Services Fully Managed Rent Collect Tenant Find Only
Tenant Find Service
Monthly Management Fee
Monthly Management Fee (HMO)
Rent Collection Fee
Maintenance Arrangement Fee
Issuing Section 21 Notices to tenants
Services included at no additional cost Fully Managed Rent Collect Tenant Find Only
Valuation/Arranging of marketing photographs
Deposit Lodgement with DPS (where relevant)
Quarterly Property Inspections
Check Out - Check Inspections
Update of existing inventory
Issuing Section 21 Notices to tenants
Prescribed information pertaining to damage deposits (all schemes)

Additional Charges
Acorn Properties may charge a portion of the inventory, check in and check out charges to any tenants in properties managed by Acorn. This will be no more than £41.67 plus VAT (@20%=£8.33). This fee would be divided by all tenants.

Jesmond Office

59 St George's Terrace, Newcastle, NE2 2SX

0191 212 2020

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Durham Office

6 Old Elvet, Durham, DH1 3HL

0191 212 6970

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