Letting Fees & Charges

Acorn is a well-established, fully accredited property letting specialist

Our business is built on communication, professionalism and integrity with the emphasis on finding the best property for you. Our client money protection policy ensures you are safe with us.

We cover a wide area of the North East to include: Newcastle City Centre & Suburbs; Coastal locations including Whitley Bay & Tynemouth; Northumberland to include as far as Lynemouth and Hexham, Gateshead , Sunderland and Durham.

When looking for a property we try to give you the best information including wherever possible photographs and floor plans of the properties we are marketing.

We can also provide you with the energy performance certificate which will give you an indication of how energy efficient the property is along with the current safety certificates, provided by us if your property is managed or by the landlord if they manage their own properties.

When you first contact us we will register your personal details and property requirements on our unique software. This ensures that any new property added to our database that matches your criteria during your search, is automatically sent to you. We aim to make life easy for you; we guide you through the whole letting process, step by step.

Tenant Fees

Tenants – Holding Deposit Information

Should you wish to let and proceed with one of our properties, we will require payment of a holding deposit equivalent to 1 week’s rent, which can be apportioned to the first instalment of rent or damage deposit.  Subject to certain criteria being met, which may include referencing (if you don’t believe you’ll meet the criteria, we may accept a guarantor), all paperwork being signed and the balance payment of rent and damage deposit being received by us.  In addition to referencing criteria, we require “Right to Rent” ID evidence to satisfy the Immigration Act requirements.

Persons over the age of 18 years may be required to be referenced and will be included on the tenancy agreement.  Persons under the age of 18 are added to the tenancy agreement as permitted occupants.

Damage Deposit

The equivalent of 5 weeks rent by way of deposit is also required to be paid (cleared funds) together with the balance of your first instalment of rent, less the amount of your holding deposit, prior to the agreed tenancy start date.



Holding Deposit- A holding deposit relates to an agreement to set up a tenancy from a future date. That agreement is subject to:

  • Satisfactory references/credit status being established, if required by the Landlord
  • The property still being available for the Landlord to let, for example not damaged by fire or flood etc
  • Any current occupants moving out before the anticipated commencement date.
  • All relevant occupiers passing Right to Rent checks under the Immigration Act 2014.

Costs- Should the Prospective Tenant:

  • Withdraw from this contract before entering into the tenancy agreement,
  • Provide false information for referencing,
  • Fail to act reasonably to enter into the tenancy before the deadline for agreement,
  • Fail Right to Rent checks,

they will be liable for the reasonable costs incurred by the Landlord and his Agent up to the value of the Holding Deposit.

Other Permitted Payment for Tenants:

  • Rent
  • A refundable tenancy deposit
  • A Holding Deposit, capped at one weeks’ rent
  • Payments to change the tenancy, when requested by the tenant, capped at £50.00, or reasonable costs incurred if higher
  • Payments associated with early termination of the tenancy, when requested by the tenants
  • Payments in respect of utilities, communication services, TV licence and council tax, and
  • A default fee for late payment of rent and replacement of a lost key/ security device, where required under a tenancy agreement

The above only relates to Assured Shorthold Tenancy agreements.  For Contractual agreements, an administration charge of 60% of one months rent (including VAT) in addition to referencing fees of £50.00 (including VAT) can be applied.


Landlord Fees

To view Landlord Scale of Charges, click here

Jesmond Office

59 St George's Terrace, Newcastle, NE2 2SX

0191 212 2020

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Durham Office

6 Old Elvet, Durham, DH1 3HL

0191 212 6970

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